Our quality commitment


Our quality commitment
Excellent products and services.
Delivered by excellent teams.
Since 1936 and without exception.
Since 1936, MAX MÜLLER has stood for high-quality products. We are proud of this heritage. At the same time, it is our promise to our clients. It means that all our products are developed and manufactured according to the highest quality standards. Therefore, our products will never let you down.
The focus on quality is at the core of our “Triple Excellence” strategy:
Our “Triple Excellence” strategy is based on the following three pillars:

We only supply high-quality products that our clients can rely on 100%.

We offer a first-class service in all areas. This means we take your concerns seriously, work with you to find the best solution, and stand by our word.

In order to deliver excellent products and services, we need excellent teams. This also includes our suppliers and partners.
Specifically, this means:
Excellent products
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01
Our products are 100% engineered and manufactured in Switzerland or Germany, according to the highest quality standards.
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02
We only process European raw materials in order to guarantee high quality and traceability. Our products are safe and they are in use for decades.
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03
We are ATEX and ISO certified. Regular internal and external audits ensure that our focus on quality is firmly established.
Excellent services
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01
You will receive a response within 24 hours. To ensure short delivery times, we have one of the largest warehouses in Europe.
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02
We are not salespeople, but technical advisors (i.e., we define with you the optimum technical solution). We will also tell you if a product is not suitable.
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03
If we make a mistake, we own up to it. And then we solve the problem. Fast and uncomplicated. Every complaint is personally reviewed and prioritized by the CEO or COO.
Excellent teams
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01
Our employees have technical expertise, regardless of which team they work in. All new employees, including those from the commercial side, undergo several weeks of practical training in manufacturing. We therefore understand your technical requirements.
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02
We maintain long-term relationships with our employees and never leave anyone out in the cold. In other words, we are a family business in the truest sense of the word. Therefore, your contacts at MAX MÜLLER only change very rarely.
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03
We work exclusively with renowned suppliers and maintain long-term partnerships with them. This results in relationships of trust, which also help our clients (e.g., in case of an urgent order).